Terms of service

Last updated: July 2026

1. Overview These Terms of Service govern your use of the Sutton Pets and Exotics website and any purchases made through our store. By placing an order, you agree to these terms.

2. Eligibility You must be at least 18 years old to make a purchase. By using our site, you confirm you meet this requirement.

3. Products We reserve the right to limit quantities, discontinue products, or modify descriptions at any time. All product images are for illustrative purposes and may vary slightly from the actual item.

4. Pricing All prices are listed in GBP and include VAT where applicable. We reserve the right to change prices without notice. In the event of a pricing error, we will contact you before processing your order.

5. Orders & Payment By placing an order, you make an offer to purchase. We reserve the right to refuse or cancel any order. Payment must be made in full at the time of purchase.

6. Shipping Orders are dispatched subject to stock availability. Delivery times are estimates only. We are not liable for delays caused by third-party couriers or circumstances beyond our control.

7. Live Animals & Livestock The sale of live animals is subject to applicable UK legislation. It is the buyer's responsibility to ensure they have appropriate housing, knowledge, and licences (where required) before purchasing live animals.

8. Limitation of Liability Sutton Pets and Exotics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact 📧 suttonpetsandexotics@hotmail.co.uk